We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@silveine.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@silveine.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactsilveine@gmail.com.

Refund Policy

Last updated: June 11, 2026

At Silveine, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging whenever possible.

Items returned without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact us at:

contactsilveine@gmail.com

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Our team will review your request and provide return instructions.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Final sale items.
• Gift cards.
• Any item that has been used, washed, damaged, or altered after delivery.

Return Shipping Costs

• If the return is due to a change of mind, incorrect size selection, or any customer-related reason, the customer is responsible for return shipping costs.
• If the item arrives damaged, defective, or incorrect, Silveine will cover the return shipping costs and provide a suitable resolution.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method.
• Processing times may vary depending on your payment provider and bank.
• Please allow up to 10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@silveine.com and include photos of the issue. We will work quickly to resolve the problem.

Order Cancellations

Orders may be canceled or modified only before they have been processed and shipped. Once an order has been shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@silveine.com

Thank you for shopping with Silveine. We appreciate your trust and support. ✨