Shipping Policy

Last updated: June 11, 2026

At Silveine, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–10 business days
• Canada: 7–12 business days
• United Kingdom: 5–10 business days
• Europe: 5–10 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 7–20 business days

Delivery times are estimates and may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, Silveine cannot guarantee replacement or reimbursement.

Lost or Delayed Packages

Silveine is not responsible for delays caused by:

• Shipping carriers
• Customs clearance procedures
• Weather conditions
• Public holidays
• Other circumstances beyond our control

If your package appears lost, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged item and packaging.

We will review the situation and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Silveine
Email: support@silveine.com

Thank you for shopping with Silveine. ✨